Preguntas Frecuentes
The price you pay online should be all you pay. If you are charged importantion tax, please let us know and we will cresit you with the equivalent amount.
We ship everything with our transportation partner, FedEx. Every order is shipped within 48 hours. Depending on your location, your order can arrive between 2-7 working days (with no interruptions from customs).
If you are paying via Stripe, you will be charged at the moment you order. Your invoice will arrive after the order is placed online once the order is dispached.
You can return any product within 30 days of receipt, as long as is unused and unwashed. For more information, please visit Exchange and return policy of the website.
For returns or exchanges please let us know directly (web@gracies.com.co) and we will help you organize your return.
Returns or excahnges will be made via FedEx. We will help organize the courier pick up when best suits you and email you all the necesary documents to make you return.